BOOKING
CONDITIONS
These
conditions of booking and information set out the terms on which you contract
with LancasterAuthentic. They shall be governed by and construed in accordance
with English law, being subject to the jurisdiction of the Courts of England
and Wales. No variation shall be of any effect unless in writing and by the
authority of LancasterAuthentic. No representation or statement made in the
LancasterAuthentic brochure, web site or any of its promotional or other
material shall form part of these booking conditions.
When
booking a vacation, you must sign or email a booking form accepting on behalf
of all your party the terms and conditions and pay the appropriate deposit. The
deposit paid in respect of each vacation is accepted as a first instalment of
the charge.
A
confirmation invoice will be forwarded to you normally within two weeks of
receipt of your booking form and deposit. The contract is made between us when
we send this confirmation. Checks are made payable to LancasterAuthentic. Major
credit cards are accepted.
The
balance of the price must be paid 8 weeks before the vacation departure date.
If the balance is not paid in time we reserve the right to cancel your
vacation, retain your deposit and apply cancellation charges as set in the
paragraph "If you cancel your booking”. We reserve the right to charge
supplements in the event of failure to meet payment deadlines & for late bookings.
If after
your booking has been confirmed you are unavoidably prevented from proceeding
and wish to transfer your confirmed booking
to another person, you can do so, provided that this is not later than 30
days before departure. You must send a letter of withdrawal accompanied by an
application and full payment from the substitute. LancasterAuthentic will then
send you a refund of all sums paid less a $100 administration fee, any airline
penalties, special arrangement fees &
insurance premiums.
Should
you be forced to cancel your vacation booking you must do so in writing. A
cancellation will take effect from the date that written notice is received at
our office. All such cancellations will be subject to a charge of a percentage
of the total vacation price and the following scale indicates the maximum that
will be charged in any circumstance.
Period of
notice Charge
More than
70 days Deposit*
70 -29 days 30%*
28 -15 days 45%*
14 or
less days 100%*
Note: If
the reason for cancellation is covered under the terms of your vacation
insurance policy you may be able to reclaim these charges.
*An $100
administration fee, any airline penalties, special arrangement fees &
insurance premiums are non-refundable.
Flight arrangements are made
subject to the conditions of the carrying airlines & airline ticketing
agencies which limit the airlines’ liability to the passenger. Our
responsibility in respect of air travel is similarly limited to the airlines’
& flight ticketing agencies’ terms & conditions. LancasterAuthentic
shall not be responsible for flight delays or their results, including the
consequent amendment or curtailment of planned itineraries. Flights forming part of the vacation are
non-transferable & non-refundable unless otherwise stated at the time of
purchase. No refunds or transferrals will be made by LancasterAuthentic for any
additional monies paid for flights forming part of the vacation & any
refund must be sought by you from the airline.
Rights of admission
LancasterAuthentic
reserve the unconditional right to refuse a booking or to debar a person from a
vacation in the event of conduct which in our reasonable opinion is likely to
cause distress, damage or annoyance to guests, employees, property or to any
third party. This includes any guest who fails to advise us of a medical
condition or a disability which prevents their full participation in a vacation
programme. If we are not informed in this way we can not be held responsible
for any inconvenience or cost incurred by you and this may include our refusal
to complete your vacation arrangements. Cancellation charges of 100% would
apply in these circumstances.
LancasterAuthentic
reserve the right to cancel your vacation for any reason. In this event, you
may, at the discretion of
LancasterAuthentic, be offered the choice of an alternative of comparable
or superior standard. If the alternative choice offered is not acceptable,
LancasterAuthentic shall refund the total monies received by LancasterAuthentic
from each person affected. LancasterAuthentic shall not be liable for any
consequential loss or damage arising from the cancellation, interruption, delay
or alteration of or to any vacation. LancasterAuthentic & the airlines
reserve the right to substitute airlines, departure & arrival dates, times
or airports in relation to any flights forming part of the vacation or to alter
the itinerary & I agree to accept such changes.
LancasterAuthentic
will be under no obligation or liability for any cancellation, interruption,
delay or alteration of any walk caused by war, or threat of war, riots, civil
strife, terrorist activity, industrial disputes, natural and nuclear disasters,
fire, sickness, bad weather, technical or transportation problems, cancellation
or changes of schedules by railways, air or bus lines or any other
circumstances beyond the control of LancasterAuthentic amounting to 'force
majeure' and /or Acts of God.
If the
minimum number of bookings needed to operate the vacation at the quoted price
has not been reached LancasterAuthentic will offer you the following
alternatives no later than 8 weeks before departure:
1]
Alternative vacation dates
2]
Operating the original vacation provided all members pay a ' Small Group
Supplement'
3]
Withdrawal with full refund provided that written notice from you is postmarked
or emailed within 10 days of our notification.
Accident,
health and insurance
LancasterAuthentic
accept no liability or obligation for any death, illness or injury or loss of
or damage to baggage or personal property caused to or suffered by you in
relation to your vacation. You are strongly advised to obtain adequate
insurance cover for all eventualities connected with your vacation.
Services
LancasterAuthentic
take all reasonable care in selecting the people or organizations that provide
the services which form part of your vacation. LancasterAuthentic will not be
liable for any act, omission or default in the provision of such services, and
nor does any agent have authority to make representation binding on
LancasterAuthentic.
Complaints
If you
have cause for complaint during your vacation you must immediately bring it to
the attention of your LancasterAuthentic leader who will do their best to
rectify the situation. In the event that you remain unsatisfied, you should
make your complaint to the LancasterAuthentic main office in writing within
four weeks of the completion of your vacation. If you fail to do so, you will
be taken to have waived any complaint that you may have had against
LancasterAuthentic.
Jurisdiction
All
disputes arising under or in connection with these booking conditions or with
any vacation or claim made in relation thereto shall be resolved according to
English Law, and the English Courts shall have exclusive jurisdiction over
them.
Further
copies of these booking conditions are available from the LancasterAuthentic
office.