These conditions of booking and information set out the terms on which you contract with LancasterAuthentic. They shall be governed by and construed in accordance with English law, being subject to the jurisdiction of the Courts of England and Wales. No variation shall be of any effect unless in writing and by the authority of LancasterAuthentic. No representation or statement made in the LancasterAuthentic brochure, web site or any of its promotional or other material shall form part of these booking conditions.
When booking a vacation, you must sign or email a booking form accepting on behalf of all your party the terms and conditions and pay the appropriate deposit. The deposit paid in respect of each vacation is accepted as a first instalment of the charge.
A confirmation invoice will be forwarded to you normally within two weeks of receipt of your booking form and deposit. The contract is made between us when we send this confirmation. Checks are made payable to LancasterAuthentic. Major credit cards are accepted.
The balance of the price must be paid 8 weeks before the vacation departure date. If the balance is not paid in time we reserve the right to cancel your vacation, retain your deposit and apply cancellation charges as set in the paragraph "If you cancel your booking”. We reserve the right to charge supplements in the event of failure to meet payment deadlines & for late bookings.
If after your booking has been confirmed you are unavoidably prevented from proceeding and wish to transfer your confirmed booking to another person, you can do so, provided that this is not later than 30 days before departure. You must send a letter of withdrawal accompanied by an application and full payment from the substitute. LancasterAuthentic will then send you a refund of all sums paid less a $100 administration fee, any airline penalties, special arrangement fees & insurance premiums.
Should you be forced to cancel your vacation booking you must do so in writing. A cancellation will take effect from the date that written notice is received at our office. All such cancellations will be subject to a charge of a percentage of the total vacation price and the following scale indicates the maximum that will be charged in any circumstance.
Period of notice Charge
More than 70 days Deposit*
70 -29 days 30%*
28 -15 days 45%*
14 or less days 100%*
Note: If the reason for cancellation is covered under the terms of your vacation insurance policy you may be able to reclaim these charges.
*An $100 administration fee, any airline penalties, special arrangement fees & insurance premiums are non-refundable.
Flight arrangements are made subject to the conditions of the carrying airlines & airline ticketing agencies which limit the airlines’ liability to the passenger. Our responsibility in respect of air travel is similarly limited to the airlines’ & flight ticketing agencies’ terms & conditions. LancasterAuthentic shall not be responsible for flight delays or their results, including the consequent amendment or curtailment of planned itineraries. Flights forming part of the vacation are non-transferable & non-refundable unless otherwise stated at the time of purchase. No refunds or transferrals will be made by LancasterAuthentic for any additional monies paid for flights forming part of the vacation & any refund must be sought by you from the airline.
Rights of admission
LancasterAuthentic reserve the unconditional right to refuse a booking or to debar a person from a vacation in the event of conduct which in our reasonable opinion is likely to cause distress, damage or annoyance to guests, employees, property or to any third party. This includes any guest who fails to advise us of a medical condition or a disability which prevents their full participation in a vacation programme. If we are not informed in this way we can not be held responsible for any inconvenience or cost incurred by you and this may include our refusal to complete your vacation arrangements. Cancellation charges of 100% would apply in these circumstances.
LancasterAuthentic reserve the right to cancel your vacation for any reason. In this event, you may, at the discretion of LancasterAuthentic, be offered the choice of an alternative of comparable or superior standard. If the alternative choice offered is not acceptable, LancasterAuthentic shall refund the total monies received by LancasterAuthentic from each person affected. LancasterAuthentic shall not be liable for any consequential loss or damage arising from the cancellation, interruption, delay or alteration of or to any vacation. LancasterAuthentic & the airlines reserve the right to substitute airlines, departure & arrival dates, times or airports in relation to any flights forming part of the vacation or to alter the itinerary & I agree to accept such changes.
LancasterAuthentic will be under no obligation or liability for any cancellation, interruption, delay or alteration of any walk caused by war, or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, sickness, bad weather, technical or transportation problems, cancellation or changes of schedules by railways, air or bus lines or any other circumstances beyond the control of LancasterAuthentic amounting to 'force majeure' and /or Acts of God.
If the minimum number of bookings needed to operate the vacation at the quoted price has not been reached LancasterAuthentic will offer you the following alternatives no later than 8 weeks before departure:
1] Alternative vacation dates
2] Operating the original vacation provided all members pay a ' Small Group Supplement'
3] Withdrawal with full refund provided that written notice from you is postmarked or emailed within 10 days of our notification.
Accident, health and insurance
LancasterAuthentic accept no liability or obligation for any death, illness or injury or loss of or damage to baggage or personal property caused to or suffered by you in relation to your vacation. You are strongly advised to obtain adequate insurance cover for all eventualities connected with your vacation.
LancasterAuthentic take all reasonable care in selecting the people or organizations that provide the services which form part of your vacation. LancasterAuthentic will not be liable for any act, omission or default in the provision of such services, and nor does any agent have authority to make representation binding on LancasterAuthentic.
If you have cause for complaint during your vacation you must immediately bring it to the attention of your LancasterAuthentic leader who will do their best to rectify the situation. In the event that you remain unsatisfied, you should make your complaint to the LancasterAuthentic main office in writing within four weeks of the completion of your vacation. If you fail to do so, you will be taken to have waived any complaint that you may have had against LancasterAuthentic.
All disputes arising under or in connection with these booking conditions or with any vacation or claim made in relation thereto shall be resolved according to English Law, and the English Courts shall have exclusive jurisdiction over them.
Further copies of these booking conditions are available from the LancasterAuthentic office.
Back to previous page